By Michael Gallagher

We give a lot of tours at our headquarters, located in Fargo, North Dakota. The most frequently asked question during a tour is, “What is the secret to your manufacturing success?”

Our secrets? Hire good employees, provide solid training, streamline our processes, and always look for ways to be more efficient.

In the last three years I have seen lead-time on orders cut down from 110 days to 45 days. We have become so efficient with small changes that we have doubled the capacity of our plant without adding employees. We have improved our on time delivery rate from 78% to 96%. We are always looking internally and finding ways we can be better, and that makes us stronger. When we can eliminate unnecessary steps in our process, it helps us improve and in turn helps the customer and the service they are receiving. Everything in our company is driving toward customer satisfaction.

The bottom line is we’ve gotten very good at what we do and we have that reputation around the world. We do a lot of the little things very well and those add up.

Customers know we deliver high quality products and ship them around the world. At the end of the day, what we do is all about saving lives – we do that through the equipment that we build and we’re proud of that.

Michael Gallagher joined Spectrum Aeromed in 2011 as Project Manager and currently serves as VP-Director of Production. In this role he leads the Production, Purchasing, Project Management, and Customer Service teams in a mission to delight our customers with world-class products and service.